These legal conditions regulate the contracting process on the website www.RegistroCivil.es.

The acquisition of any of the services offered on www.RegistroCivil.es, implies acceptance of these legal contracting conditions, the terms of use, and the privacy policy, as well as the full knowledge by the user that the service is provided by the private entity REGISTROS Y SERVICIOS INTEGRALES SL

RegistroCivil.es informs the user that the chosen language for the conclusion of this electronic contract is Spanish and that it is not intended for the storage of the contract by a trusted third party, although www.RegistroCivil.es it does keep a record of all orders placed by its customers. If desired, you can print or copy this screen to keep these legal conditions.

All personal data entered on this website to obtain the requested information is processed in accordance with Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPD) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April (‘General Data Protection Regulation’ or ‘GDPR’), and is used exclusively for the purpose of processing, sending, and billing the certificates. Under no circumstances will it be used for advertising campaigns or for any communications not related to the specific processing that has motivated its handling. You can obtain more information about this in the section Privacy policy.

All personal data entered on this website to obtain the requested certificates is processed in accordance with the LOPD and is used exclusively for the purpose of processing, sending, and billing the contracted services.

Your data will only be transferred when necessary for the proper processing of the requested service, being transmitted to the Ministry of Justice, Civil Registries, Peace Courts, or personal managers responsible for obtaining certificates.

All data is sent and stored securely on our server using an SSL security encryption certificate, so your data, both personal and especially your payment data, is treated legally and securely.

For more detailed information as well as to know all the rights granted to you by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April (‘General Data Protection Regulation’ or ‘GDPR’), you can visit the section Privacy policy.

The delivery times for certificates are indicative and can never be guaranteed, as the issuance times of the certificates and the signature by the Civil Registry/Peace Court official depend on changes in the operations of these entities as well as occasional surges in requests, technical problems, and/or other issues beyond the control of the RegistroCivil.es portal.

Therefore, the timelines are not binding, and the cancellation process due to delays in obtaining them is governed by the third point of these management conditions. The applicant agrees that www.RegistroCivil.es they are not responsible for delays in obtaining certificates from the competent Civil Registries or Peace Courts.

The applicant agrees that www.RegistroCivil.es they are not responsible for delays/loss of documentation during shipping, and legal and managerial responsibility ends once the certificates have been sent, with the service being considered completed once the documents have been dispatched.

The applicant agrees that delays/losses of documentation during shipping are the responsibility of the document transport entity, and the applicant may claim directly to the transport company with the personalised tracking code of the shipment in the event of certified shipping. If the applicant chose the ordinary shipping option without tracking, they will not have a tracking number for claims.

The purpose of the certificate may be requested by the relevant Civil Registry for the correct issuance of your certificate, so if this purpose has not been stated, the client will be asked to specify it.

Birth certificates issued for the first issuance of the DNI (National Identity Document) or passport are treated specially, making it MANDATORY to specify this purpose. In such cases, only one copy may be requested, issued specifically for the first DNI or PASSPORT without the possibility of an additional copy. In case of loss or misplacement of this copy, a report of theft or loss is required to obtain a new copy from the competent Civil Registry or Court.

If, due to an error or lack of knowledge on the part of the applicant, the request is not made with the correct data and, therefore, the Civil Registry, Peace Court, town hall, etc., indicates that the fact to be certified cannot be found with the data sent, we will contact the applicant by email or phone (using the details provided in the application) to request that they correct this information at no additional cost.

The applicant has 20 calendar days to respond to this communication and provide the correct or missing information. The process can be managed in up to three different Civil Registries if there is uncertainty about the event’s location, with this triple management included in the initial application fee.

After these 20 calendar days without a response from the applicant or if the event has not been found in any of the three additional locations indicated by the applicant, the application case will be closed, with the certificate processing service considered completed and no possibility of a refund through the right of withdrawal as the procedure is deemed completed.

Certificates for obtaining the DNI can only be requested once. If our services are contracted to manage this certificate and the authorities indicate that it cannot be issued because it has already been previously issued, the client loses the right to request a refund as the process is considered completed due to the impossibility of obtaining a second copy as the client’s responsibility.

If the certificate processing has reached its final point but the requested certificate cannot be sent by post due to it being a certificate with RESTRICTED PUBLICITY, the process will be considered completed, as all viable steps have been taken on our part, and there will be no possibility of cancellation of the service as the applicant is responsible for knowing that the certificate contained DATA SUBJECT TO SPECIAL PROTECTION REGIME (SECOND CHAPTER of the Civil Registry Act 20/2011).

This protected certificate may be sent to the Civil Registry nearest to the applicant’s residence, but it may only be collected by the registered individual or their legal representatives. If the registered individual is deceased, authorisation to access specially protected data can only be granted by the Judge of First Instance of the applicant’s residence, provided they justify legitimate interest and a valid reason for requesting it.

We remind you that, under articles 83 and 84 of the Civil Registry Act 20/2011, protected certificates and those with restricted publicity include, among others: certificates that include information on adoptive and unknown parentage, gender rectification, causes of deprivation or suspension of parental authority, secret marriage, abortion records, surname changes authorised due to being a victim of gender violence or a descendant, as well as other legally authorised identity changes.

Cancellations and refunds of contracted services are governed by Spanish Law 3/2014 of 27 March, which amends the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November. Based on this law and its Article 97, the applicant is informed of the rights and obligations of the current contract.

The applicant for the service confirms, upon making the payment for the application, that they wish the process to begin immediately, expressly agreeing that processing may commence during the withdrawal period provided in Article 104.

Under Article 103 of the said Law, the applicant will lose the right of withdrawal when the processing has been fully executed by RegistroCivil.es.

The processing is considered fully completed, and therefore there is no possibility of withdrawal or refund when the documents have been sent, as this constitutes the full completion of the service on the part of the management company RegistroCivil.es, regardless of whether the applicant accepts or rejects receipt of the documentation upon its arrival at their home, or if there is a delay/loss that is the responsibility of the transport company.

Based on Article 108.3 of the same Law, when all steps for obtaining the certificate have not been completed and it has not been sent, the applicant may exercise the right of withdrawal, being charged for RegistroCivil.es the part corresponding to the first completed phase of file creation, request registration, assignment to a professional manager, and initiation of management, which has a total cost of €9.13 (including VAT) per request.

If additional services have been contracted, such as 'priority management' in the Central Civil Registry, these expenses cannot be refunded if the service has already been provided by our managers. In the case of certificates of restricted publicity, it will be governed by point 2.5 of these management conditions.

The rest of the amount paid in the request, therefore comprising the total paid minus the €9.13 and the 'priority management' service, will be refunded to the applicant using the same payment method used to contract the service, with a refund period of 15 days by RegistroCivil.es.

To exercise the right of withdrawal, it is mandatory and necessary to make an express request via email. The maximum period to request the refund is 18 months from the time of contracting.

The communications between RegistroCivil.es and the applicant are private and confidential and intended only for the person to whom it is addressed, potentially containing confidential information and subject to professional secrecy, whose disclosure is not permitted by law.

The distribution, copying, or use of such messages, or any attached document, for any purpose, is prohibited by law.

Emails may not be secure from third-party access, so they do not guarantee confidentiality or correct receipt, as they may be intercepted, tampered with, destroyed, delayed, incomplete, or contain viruses. RegistroCivil.es is not responsible for any alterations that may be made to the message once sent.

The information provided to the APPLICANT is for their exclusive and sole use, so they are obliged to maintain complete confidentiality regarding the data and information transmitted. The APPLICANT may not transfer this information or part of it to third parties without the prior written consent of RegistroCivil.es. These confidentiality obligations will survive even after their relationship with RegistroCivil.es. The APPLICANT will therefore be responsible for any misuse or leak that occurs among their staff or any third party to whom they have communicated the Information.

RegistroCivil.es guarantees both the legitimacy of the sources used in preparing its information services, as well as the procedures and actions aimed at its creation, and the legality of the transfer of personal data in accordance with Law 15/1999 on the Protection of Personal Data. However, the APPLICANT is obligated to observe the provisions of said Law. Although RegistroCivil.es makes every effort and takes care to ensure that the information provided is correct and reliable, due to:

RegistroCivil.es will not be responsible for any damage or loss resulting from negligence, delay, or error on their part or that of their managers, employees, and agents in procuring, transmitting, or providing the information covered by this contract, nor in providing the contracted services.

The liability of RegistroCivil.es for damages caused by gross negligence, as well as compensation for damages and payment of interest in case of non-compliance, will not exceed, by express agreement of the parties, the total amount paid by the APPLICANT to RegistroCivil.es.

The APPLICANT must pay the cost of the contracted services and cooperate at all times with RegistroCivil.es, providing the requested documents and information, which will be used to provide the contracted services. The APPLICANT will be responsible for the truthfulness, accuracy, or omission of information or documents provided. Service execution times will be suspended from the moment information or documentation is requested from the CLIENT, resuming once it has been fully provided.

RegistroCivil.es commits to attempting to contact the APPLICANT via email up to 3 times if additional information is required to effectively process the request. If the APPLICANT ignores the requirements and does not contact RegistroCivil.es within 30 days, the request will be considered legally finalized due to the inability to process.

The payment method offered on the website is an international secure and confidential payment platform called STRIPE, so RegistroCivil.es disclaims any responsibility for issues that may arise from the use of the STRIPE system or external platforms RegistroCivil.es.

RegistroCivil.es reserves the right to reject an order if there are reasonable suspicions of fraud.

The Terms of Use and Management and the service request are governed by Spanish law. In the event of any conflict or discrepancy related to the application or interpretation of these general conditions, the parties will make all reasonable efforts to resolve their disputes amicably, otherwise agreeing to Arbitration and expressly agreeing to comply with the Arbitral Award that may be issued, except for actions that contractually or legally must be resolved by the courts and ordinary jurisdiction.

For these purposes, the parties agree that the Arbitration will be administered by the Marbella Arbitration Court, which will appoint a single arbitrator. The Arbitration will take place in the city of Marbella.

For the sole purpose of judicial formalization of Arbitration and for the resolution of those actions that contractually or legally must be resolved by the Courts, the parties expressly submit to the jurisdiction of Marbella, expressly waiving the invocation of any other jurisdiction, material or territorial competence.